AALL Spectrum

AALL Spectrum / March/April 2020 / Volume 24, Number 4

AALL Spectrum / Published by American Association of Law Libraries

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20 AALL SPECTRUM | WWW.AALLNET.ORG L ibrary surveys enable us to open up a dialogue with our patron base in order to uncover areas of improvement and to facilitate a better user experience for all of our patrons. Traditional survey creation has innate challenges, such as asking the right questions, properly coding the data, and addressing the proper audience. All of these challenges must be considered when drafting and designing surveys to ensure the collection of useful data for outcome-driven decision-making at your library. Additionally, librarians can also redesign their own or other open-sourced surveys to enable library administration to plan for, manage, and achieve outcomes that will drive future services, initiatives, and programs aimed at improving the entire institution. Step 1: Identify Your Survey Goals Libraries typically develop surveys for three reasons: to assess user satisfaction with place or services, to identify users' needs, and to gauge the reception of future ser- vices. A fourth potential reason for survey development is to gather demographic information about the library's users. Understanding and implementing best practices in survey creation that yields better data for more insightful decision-making. BY JESSICA DE PERIO WITTMAN & KATIE BROWN DISCOVERING DIAMONDS IN YOUR SURVEY DATA

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