AALL Spectrum

AALL Spectrum / July/August 2020 / Volume 24, Number 6

AALL Spectrum / Published by American Association of Law Libraries

Issue link: http://epubs.aallnet.org/i/1261862

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Page 48 of 67

JULY/AUGUST 2020 | AALL SPECTRUM 47 T he term "robot lawyer" has been tossed around for years, but what about "robot librarians" or "robot knowledge managers"? In Singapore, several libraries already have a full-fledged robot named AuRoSS (Autonomous Robotic Shelf Scanning system) wandering the aisles doing shelf reading and collection mainte- nance. For most folks though, the idea of an actual robot, or "bot," is a bit too futuristic. Nevertheless, across industries, the concept and implementation of automation con- tinues to grow. This is where robotic pro- cess automation, or RPA, comes into play. Though physical robot librarians are proba- bly not on the horizon yet, the potential uses for RPA and other task automation bots in the law library and legal knowledge manage- ment are endless. Sophisticated consumers of legal services are already using task automations such as RPA in a variety of spaces. Payroll, time and attendance management, compliance reporting, and benefits administration are just a few of the ways many companies are using RPA to streamline human resources (HR) functions. For example, HR systems use RPA to simplify forms by copying the address fields from one form to dozens of others. Clients are also looking to simplify supply chain management by using RPA processes for tasks such as inventory man- agement, demand and supply management, Bots are freeing up legal information professionals to engage in more highly skilled tasks. BY CYNTHIA BROWN, MICHELLE HOOK DEWEY & JENNIFER MENDEZ TASK AUTOMATION IN THE LAW LIBRARY TALKING TECH Image © iStockPhoto.com/Peshkova TECHNOLOGY

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