AALL Spectrum

AALL Spectrum / July/August 2020 / Volume 24, Number 6

AALL Spectrum / Published by American Association of Law Libraries

Issue link: http://epubs.aallnet.org/i/1261862

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JULY/AUGUST 2020 | AALL SPECTRUM 55 Inside Thomson Reuters's Innovation Hub VENDOR VOICE A rtificial intelligence (AI) has become a buzzword in recent years; however, business information services provider Thomson Reuters has actu- ally been incorporating the technology—along with machine-learning capabilities—into its products for more than two decades. In 1993, the company integrated machine learning into its WIN (Westlaw Is Natural) search engine and also formed an internal research and development team that began to integrate natural language processing into products and content publishing systems. In 2016, the company launched the Thomson Reuters Center for AI and Cognitive Computing—which team mem- bers refer to as C3—in Toronto to comple- ment its research and development (R&D) team's work. In 2018, the C3 and R&D teams were merged to form the Center for Cognitive Computing—a group of scientists, The company's Center for Cognitive Computing is focused on finding ways technology can help the legal industry operate more effectively and efficiently. engineers, and designers who focus on devel- oping smart applications that utilize machine learning, information retrieval, natural lan- guage processing, and analytics. AALL Spectrum recently spoke with Khalid Al-Kofahi, head of research at Thomson Reuters, about the center's work and how it's helping legal industry members take advantage of AI and other emerging technologies. How would you describe the Center for Cognitive Computing's mission? Our long-term vision is to simplify how knowledge work gets done. We translate it into three main activities. First, we work with business and technology colleagues to deliver AI-enabled products and services to our customers. Second, we conduct research projects that focus on exploring new tech- nologies and adapting them to our data and problem space. The outcome of these proj- ects includes scientific papers and patents, BUSINESS EDGE

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