AALL Spectrum

AALL Spectrum / July/August 2017 / Volume 21, Number 6

AALL Spectrum / Published by American Association of Law Libraries

Issue link: http://epubs.aallnet.org/i/838524

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Page 41 of 67

40 AALL SPECTRUM | WWW.AALLNET.ORG Q uestion: What new best practices, innovations or efficiencies have you created (or improved) in your work or department? What impact have they had? New Best Practices I am new to my position, a mere two years in as library director at a 200-lawyer firm. The instinct when starting at a new gig is to fix everything you see as wrong, immediately. We (the library) worked to enhance knowledge management (KM), add competitive intelligence (CI), eliminate clerical work, and make peace with marketing. To some degree, we moved forward on all those issues through new innovations or procedure changes. Looking back, I think those were little steps—small changes that improved efficiencies. In reality, the best practice that im- pacted our department as well as the firm was the implementa- tion of combative communication. Unlike the commonly held understanding of the term, combative com- munication as discussed here, does not mean yelling or demanding things or ending receptive customer service or refusing to take on projects. Combative communication means that the law library proactively engages with the rm as information specialists. Doing so aects all departments at the rm. Combative communication means that when somebody tells you to run a new search for bill w/2 gates, you don't. Instead, you ask •••• CHARLES H. FREY DIRECTOR OF LIBRARY Munger, Tolles & Olson LLP Los Angeles, CA Charles.Frey@mto.com LEADERSHIP ASK A DIRECTOR

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