AALL Spectrum

AALL Spectrum / November/December 2019 / Volume 24, No. 2

AALL Spectrum / Published by American Association of Law Libraries

Issue link: https://epubs.aallnet.org/i/1178310

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Page 40 of 55

NOVEMBER/DECEMBER 2019 | AALL SPECTRUM 39 I n the digital age of legal research, the paradigm has shifted from the use of print resources to the use of online legal research databases. These databases require that users must first obtain a username and pass- word before being allowed access to them. Law librarians in academic, government, corporate, or firm law libraries are respon- sible for creating user credential (access control) requirements, and for maintaining and troubleshooting user access to these legal research platforms. User issues include password fatigue (from entering different usernames and password combinations) and reduced productivity (due to time spent re-entering passwords for the same identity). In addition to these user issues, law librari- ans receive a significant number of inquiries related to password requests or blocked access. My library alone has received close to two thousand tickets this year related to password and access issues. Security and User Behavior Electronic Resource Management (ERM) providers TRG Research Monitor, ITS OneLog, and Lucidea LookUp Precision Using new password management tools and single sign-on (SSO) authentication to increase security and provide a better user experience. BY ANDRE DAVISON Powerful Password and Authentication Tools for Improving the Use of Online Legal Research Databases TALKING TECH Image © iStockPhoto.com/Peshkova TECHNOLOGY

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